I know that you have found yourself swearing that you will not purchase a specific item from a particular store, the reason being, maybe the salesperson spoke in an unfriendly way to you or did not have the proper selling skills. In the same case, other customers have the same notion when they visit your stall or recall your business, and you are less concerned about them. It is essential to understand that customers are the reason for your continued existence, and you, therefore, need to thank your clients for their loyalty, especially during the holidays. Thanking your customers does not mean spending much cost that compresses your budget, just something small that will not leave them thinking like you are trying beyond your means.
This blog will take you step by step on easy and cost-effective ways to thank your clients. Customers will always feel recognized when they are appreciated, no matter how little. Thanking your customers will always assure you of more purchases from them and also receive many referrals.
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Make a call to the client
If the company is small, it is easy to manage all customers, and making calls can be easy to reach out to them. A call does not only show a client how the company is thankful; it builds customer trust in the company and bonds the relationship.
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Give discount offers
Most businesses give product discounts to customers during holidays as a way to show gratitude for their support. Thanking your clients by selling products at a lower price ensures a quick dispatch of current stock hence making a large volume of sales in a short period. When your clients discover the discounts, they are glad to save on purchase costs and save up for the next season.
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Give back to the client’s society
Thanking your customers does not necessarily mean that you need to appreciate them; impacting society can be a great touch to the clients. For instance, your company can plan to take up a Corporate Social Responsibility to clean the town, feed a children’s home or even build a school for the children in the neighborhood. These activities have not directly impacted your clients, they all benefit as a community, and they appreciate that you have generously given a token of thanksgiving.
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Send them a card
Technology has significantly advanced; you can get in touch with your customers in just a few seconds. Therefore, you may opt to send a card to thank your customers for their continued support over the holidays. Electronically, the card can be an E-Card designed smartly to speak the great customer love you have got for each of them.
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Have a face-to-face conversation
It is the joy of every client to be heard and seen by the company representatives. At times thanking your clients through messages may not help them speak up. Therefore, including them in a conversation makes them feel more being a part of your business entity. Technology has made meetings easy by ensuring that companies can converse on google meet or video conferences. Thanking clients in this manner makes you and your business partners more confident in performance from positive feedback from your clients.
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Support your client’s business or interest
Thank your customers for supporting what they do; they could be purchasing goods from you for resale. You may plan to support their business by advertising it on your blog, in as much as the client makes you exist, your efforts to advertise them at the start of their business will help them venture into the market.
Related article: How to Know Which Brands to Partner With When You Are a Blogger Start-Up?
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Sending small gifts
Thank your clients for a gift; it may be products you deal with or something that rhymes with the holiday celebrations.
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Offer free services
If your company does delivery or installation for products purchased, thank your clients by offering them free for a certain period before the celebration day.
Saying `Thank You’ is a way of showing humility and acknowledging the presence of others. It helps to position your brand and build trust with new and existing customers.